Key Terms

We, us, our, Rowley Stone Cottages	Retreat Solutions Ltd T/A Rowley Stone Cottages, registered in England and Wales with registered number 11777702
Our data protection officer	Jacqui Robinson
Personal data	Any information relating to an identified or identifiable individual
Special category personal data	Personal data revealing racial or ethnic origin, political opinions, religious beliefs, philosophical beliefs or trade union membership, genetic and biometric data, data concerning health, sexual orientation, or details of criminal offences

Who we are

Retreat Solutions Ltd T/A Rowley Stone Cottages

Our website address is: https://rowleystonecottages.com

What personal data we collect and why we collect it

We may use your personal data only for the following purposes:

to register you as a customer of Rowley Stone Cottages and provide our services to you;
to administer our relationship with you, including processing payments, billing and taking other steps linked to the performance of our business relationship;
compliance with our legal obligations, including maintaining records, compliance checks or screening and recording (e.g. anti-money laundering, financial and credit checks, fraud and crime prevention and detection, which may include automated checks of personal data you provide about your identity against relevant databases);
gathering and providing information required by or relating to audits, enquiries or investigations by regulatory bodies
to analyse and improve our services and communications and to ensure business policies are adhered to e.g. policies covering security and internet use;
to manage access to our premises and for security purposes;
to protect the security of our communications and other systems and to prevent and detect security threats, frauds or other criminal or malicious activities;
for insurance purposes;
to exercise or defend our legal rights, or to comply with court orders;
for any other purposes related and/or ancillary to any of the above or any other purposes for which your personal data was provided to us;
for statistical analysis to help us manage our practice e.g. in relation to our financial performance, client base, work type or other efficiency measures;
to communicate with you to keep you up-to-date on the latest developments, announcements, and other information about our, events and initiatives;
to send you details of customer surveys and marketing campaigns; and
to collect information about your marketing preferences to personalise and improve the quality of our communications with you.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your e-mail address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

We store all information that you enter on any contact form on our website.

If you leave a comment on our site you may opt in to saving your name, e-mail address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service. Our card payment partner TakePayments will process any card transactions and are fully GDPR compliant. You may view their data protection policy here. Other than the aforementioned we do not send your data outside of our secure web server unless if obligated by law such as to comply with anti money laundering obligations.

Additional information

Access	The right to be provided with a copy of your personal data
Rectification	The right to require us to correct any mistakes in your personal data
To be forgotten	The right to require us to delete your personal data—in certain situations
Restriction of processing	The right to require us to restrict processing of your personal data—in certain circumstances e.g. if you contest the accuracy of the data
Data portability	The right to receive the personal data you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party
To object	The right to object: — at any time to your personal data being processed for direct marketing; — in certain other situations to our continued processing of your personal data e.g. processing carried out for the purpose of our legitimate interests.

If you would like to exercise any of those rights, please: email info@rowleystonecottages.com, call or write to our Data Protection Officer; and let us have enough information to identify you (e.g. your full name, address and client or matter reference number); let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill); and let us know what right you want to exercise and the information to which your request relates.